Do you love challenges?
+ Responding to customer’s inquiries and incidents reporting according to SLA
+ Create incident / service request tickets in the ticketing system for further processing
+ Monitor the processing status of customer’s requests / incidents
+ Forwarding of customer’s requests to the responsible teams
+ Providing customer regularly status reports (for example troubleshooting or handling process)
+ Perform ticket follow up and monthly reporting
+ Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.