NTT America, Inc.

Do you love challenges? + Responding to customer’s inquiries and incidents reporting according to SLA + Create incident / service request tickets in the ticketing system for further processing + Monitor the processing status of customer’s requests / incidents + Forwarding of customer’s requests to the responsible teams + Providing customer regularly status reports (for example troubleshooting or handling process) + Perform ticket follow up and monthly reporting + Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls /emails/chats...