4 Media jobs

Do you love challenges? + Responding to customer’s inquiries and incidents reporting according to SLA + Create incident / service request tickets in the ticketing system for further processing + Monitor the processing status of customer’s requests / incidents + Forwarding of customer’s requests to the responsible teams + Providing customer regularly status reports (for example troubleshooting or handling process) + Perform ticket follow up and monthly reporting + Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** External Job Ad Text To provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs). You will be : + Main tasks include, but are not limited to 1st Level Support: Supports Standard Software (e.g....

**Job Description** + **Strategy Development:** Create and implement comprehensive social media strategies aligned with overall marketing goals. + **Content Creation:** Develop, curate, and schedule engaging text, image, and video content (reels, graphics) for various platforms. + **Community Management:** Monitor social channels, respond to inquiries, and foster engagement with the community. + **Analytics & Reporting:** Track key performance metrics (ROI, traffic, engagement), analyze data, and generate monthly reports for senior management. + **Campaign Management:** Manage paid social media advertising campaigns. + **Collaboration:** Coordinate with marketing, sales, and design teams to ensure brand consistency. + **Trend Monitoring:** Stay current with social media trends, tools, and best practices. **Qualifications** + **Experience:** At least 1 year of work experience in social media or digital marketing. +...

**Title: Process Executive/ Senior Process Executive – Content Moderator - Mandarin Language proficiency** **Location: Kuala Lumpur, Malaysia (Onsite)** **Experience: 0-4 Years** **Content Moderators** play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone. Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit...