17 customer service jobs found

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and...

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in Australia. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and...

Bloomberg Technical Support (Cantonese or Mandarin speaker) - Hong Kong Location Hong Kong Business Area Sales and Client Service Ref # 10046409 **Description & Requirements** Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. **What’s the role?** You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to...

Top Customer Solutions Engineer, Database/Storage, Google Cloud (English, Mandarin) _corporate_fare_ Google _place_ Singapore **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. + Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. + Experience creating content for technical audiences and experience with web technologies (HTTP, HTML, DNS, TCP,...

Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin) _corporate_fare_ Google _place_ Waterloo, ON, Canada; Austin, TX, USA; +2 more; +1 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Waterloo, ON, Canada; Austin, TX, USA; Sunnyvale, CA, USA** . **Minimum qualifications:** + Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. + 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development. + Experience writing,...

Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin) _corporate_fare_ Google _place_ Waterloo, ON, Canada; Austin, TX, USA; +2 more; +1 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Waterloo, ON, Canada; Austin, TX, USA; Sunnyvale, CA, USA** . **Minimum qualifications:** + Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. + 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development. + Experience writing,...

Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin) _corporate_fare_ Google _place_ Waterloo, ON, Canada; Austin, TX, USA; +2 more; +1 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Waterloo, ON, Canada; Austin, TX, USA; Sunnyvale, CA, USA** . **Minimum qualifications:** + Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. + 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development. + Experience writing,...

Customer Solutions Engineer, Infrastructure/Compute, Google Cloud (English, Mandarin) _corporate_fare_ Google _place_ Singapore **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. + Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.). + Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. +...

Advertising Solutions Architect, gTech Ads (English, Mandarin) _corporate_fare_ Google _place_ Beijing, China; Shanghai, China **Early** Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Beijing, China; Shanghai, China** . **Minimum qualifications:** + Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. + Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. + Experience in either system design or reading code (e.g., Java, C++, Python). + Experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation...

Description Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. With increasing complexity of today’s ecommerce and rise of opportunities, the SAS team aims to leverage the full potential of each Selling Partner on Amazon by providing leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our team will invent and innovate across technology, processes and people to grow the program and enable scalable global solutions through direct cooperation with worldwide teams. The SAS program is seeking a dynamic and motivated Marketplace Consultant who will be responsible for working with a group of...

Job Description A global retail client is seeking a Technical Solutions Architect to serve as a key bridge between business stakeholders, global partners (including Greater China), and engineering teams. This person will be onsite in either San Ramon or Beverly Hills CA. The role is responsible for translating complex business needs into scalable technical solutions while supporting global expansion initiatives. Fluency in Mandarin is required to support collaboration with Mandarin speaking stakeholders, vendors, and regional partners. ________________________________________ Key Responsibilities Solution Architecture & Design • Design end to end technical solutions across eCommerce, retail systems, supply chain, and customer platforms • Translate business requirements into scalable, secure, and performant architectures • Evaluate build vs. buy decisions and recommend optimal technologies • Create architecture diagrams, solution documentation, and...

Advertising Solutions Architect, gTech Ads (English, Mandarin) _corporate_fare_ Google _place_ Beijing, China **Early** Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. **Minimum qualifications:** + Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. + Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. + Experience in either system design or reading code (e.g., Java, C++, Python). + Experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. + Ability to communicate in English and Mandarin fluently to support client relationship management in this region. **Preferred qualifications:** + Master’s degree in Engineering, Computer...

As an Open Organization built on open source software, Red Hat values innovation, solid technical acumen, customer focus, leadership, and the creativity that impacts the customer experience across a range of products. The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Senior Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers. You will be a part of the unique Red Hat culture, enriched...

Staff Software Engineer, Cloud ML Compute Services (Mandarin, English) _corporate_fare_ Google _place_ Singapore **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ X Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 8 years of experience leading ML design and optimizing ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning) + Experience working in AI/ML and Infrastructure technologies. + Experience collaborating with customers and field teams. + Ability to communicate in Mandarin and English fluently to partner with local clients and regional partners. **Preferred qualifications:** +...

Strategic Cloud Architect, Google Cloud (Mandarin, English) _corporate_fare_ Google _place_ Beijing, China; Shanghai, China; +2 more; +1 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Beijing, China; Shanghai, China; Shenzhen, Guangdong Province, China** . **Minimum qualifications:** + Bachelor's degree in Computer Science or equivalent practical experience. + 8 years of experience automating infrastructure provisioning, DevOps, continuous integration, or delivery. + Experience designing cloud enterprise solutions and supporting customer projects to completion. + Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including software design....

Strategic Cloud Architect, Google Cloud (Mandarin, English) _corporate_fare_ Google _place_ Beijing, China; Shanghai, China; +2 more; +1 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Beijing, China; Shanghai, China; Shenzhen, Guangdong Province, China** . **Minimum qualifications:** + Bachelor's degree in Computer Science or equivalent practical experience. + 8 years of experience automating infrastructure provisioning, DevOps, continuous integration, or delivery. + Experience designing cloud enterprise solutions and supporting customer projects to completion. + Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including software design....

**Meet the Team:** You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Technical Advisors across the globe. As a Mandarin-speaking Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You'll be the first line of support for global Cisco employees. Only candidates with full Australian working will be considered. **Your Impact:** + MacOS or iOS upgrades and initial setup + Authentication and password reset + Network connectivity and VPN + Mobile Device Management (MDM) enrollment + Installation, troubleshooting and use of an array of macOS or iOS...