Job Description
About Crossing Inc
Crossing is a fast-growing e-commerce, retail, and collectibles company serving passionate communities across trading cards, gaming, anime, and pop culture. Through our retail stores, live commerce channels, events, and online platforms, we're building one of the most exciting destinations for collectors and enthusiasts.
Job description:
Responsibilities
- Livestream scheduling and execution: build weekly and monthly stream calendars, coordinate host shifts, and keep every session on time while managing the live show flow and handling issues in real time.
- Product selection and lineup planning: plan the stream product lineup based on inventory and the brand new release calendar; proactively push slow-moving new products and adjust the lineup as needed.
- Sample and materials management: confirm livestream samples are complete and arrive on time, and coordinate all livestream materials.
- Inventory and restocking: track restocking for core product lines, coordinate allocations and returns with the warehouse, and resolve stockouts and slow-moving inventory promptly.
- Livestream event planning: plan livestream events such as auctions and lucky bags, and confirm discount floors, eligible products, and free-shipping rules with the brand team.
- Data review: publish a weekly report reviewing GMV, traffic, conversion, and other key metrics, and follow through on improvement actions.
- Brand coordination: communicate daily with the Pop Mart brand team, secure reserved inventory, discount, and campaign information in advance, and relay frontline feedback until issues are resolved.
- Settlement and exception handling: reconcile commission and warehouse logistics settlements, and handle exceptions such as overselling and compensation cases.
Requirements
- 1-3 years of livestream e-commerce operations experience; experience with trendy toys, blind boxes, or IP products preferred.
- Familiar with livestream platform mechanics and traffic logic, able to plan livestream events independently.
- Data-driven, able to use Excel, Google Sheets, and Lark for performance reviews and inventory tracking.
- Fluent in English and Chinese, able to work smoothly with the brand team and warehouse team.
- Detail-oriented, able to handle pressure and juggle samples, inventory, scheduling, and settlements at the same time.
- Able to work shifts aligned with livestream hours.
Nice to have
Familiar with the Pop Mart product line; experienced with livestream event formats such as auctions, lucky bags, and unboxings; experienced in team coordination.
Reports to: Project Manager
Location: On-site at the California livestream studio
Compensation: $25-$30/hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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