Our client, a managed care and enrollment services organization, is seeking a Bilingual Remote CSR Mandarin Russian Korean to join their team. As a Bilingual Remote CSR Mandarin Russian Korean, you will be part of the Call Center Operations team supporting enrollment services and managed care education. The ideal candidate will have strong customer service instincts, the ability to learn and apply new program tools quickly, and the confidence to communicate clearly while handling a steady call volume.
**Job Title:** Bilingual Remote CSR Mandarin Russian Korean
**Location:** Remote (Denver, CO)
**Pay Range:** $18/hr
**Shift:** Monday to Friday, 8am to 8pm EST and Saturday 10am to 6pm EST
**What's the Job?**
+ Respond to enrollment services calls, answer questions, mail information when requested, and refer callers when problems or concerns arise.
+ Educate clients on managed care and help clients understand available health plan options.
+ Assess client’s health care needs and assist with choosing a health plan.
+ Assist clients in enrolling and disenrolling in health plans.
+ Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness; raise issues to the Central Operations Supervisor.
**What's Needed?**
+ Great customer service skills and the ability to demonstrate them from the start.
+ Ability to learn a new program quickly during training and apply that knowledge accurately.
+ Strong computer skills, including typing proficiency and comfort using computer systems.
+ Reliability and readiness to be available at the start of business (phones turn on at 8:30am–6:00pm Monday–Friday and 10:00am on Saturday).
+ Prior customer service experience; two years of human services experience or experience dealing with the public is required.
**What's in it for me?**
+ Temp to Perm opportunity with a clear path to long-term employment.
+ Training that builds the foundation you need to succeed in a call center environment.
+ A supportive, busy work environment where strong performance is recognized.
+ Opportunity to make a meaningful impact by helping clients navigate enrollment and managed care education.
+ Structured interview and onboarding process through Fieldglass and Smartsheet.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals._
_In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram._
**_Language Requirements (Important):_**
+ _Top priority languages include: Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean._
+ _If we cannot fulfill all languages, the role may be filled with Spanish speakers only._
**_Projects Hours & Interview Process:_**
+ _Hours: Monday to Friday, 8am to 8pm EST and Saturday 10am to 6pm EST._
+ _All resumes must be uploaded in Fieldglass._
+ _From Fieldglass, Guidant Global will submit resumes in Smartsheet for review by Maximus, and interviews will be scheduled._
**_BYOD Requirements (Remote):_**
+ _Computer or laptop only with the following Operating Systems: Windows 10 or MacOS Catalina (10.15), MacOS BigSur (11), MacOS (up to 12.5) or newer._
+ _Headsets are required (not supplied by Maximus)._
+ _USB plug-and-play wired headset with a microphone and noise suppression is required._
+ _Bluetooth headsets are not allowed._
+ _Remote workers must have internet access via their internet service provider with a minimum download speed of 25 Mbps for a single user, 50 Mbps for shared connectivity, and 5 Mbps upload speed (10 Mbps preferred)._
+ _Mobile hotspots must not be the primary source of internet connection._
+ _Connectivity from the PC to the internet router via a Category 5 cable is required._
+ _Chromebooks are not permitted._
**_Additional Responsibilities:_**
+ _Perform managed care education and enrollment services when call volume warrants._
+ _Some Saturday work is required._
+ _Perform other duties as assigned by the Call Center Supervisor or Management._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.