**Job Title:** Content Moderator – Mandarin
**Location:** Kuala Lumpur, Malaysia
**Shift:** 24/7 Rotation shift
**Hire Type:** Contract
**Experience:** 0-3 years
**Role & Responsibilities:**
+ Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
+ Gaining full understanding and in-depth knowledge of client policies and guidelines
+ Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
+ Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
+ Identifying improvement opportunities and solutions to problems
+ Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
+ Review the reported content within agreed turnaround times and standards of quality
+ Recognize trends and patterns, and escalate issues outside of the established policies
+ Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
+ Ensure on meeting daily KPIs
+ Ensures that the process is followed correctly in Service Operations
+ Ability to learn to work with customer internal tools
+ Maintain a high degree of confidentiality while meeting strict deadlines
**Other Requirements**
+ Should be comfortable working with explicit & sensitive content
+ Ability to manage critical situations with minimum supervision
+ Good interpersonal and communication skills
+ Ability to perform in adverse situations
**About Cognizant** **:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .
**\#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.