JOB TITLE: Bilingual English/Mandarin Childcare Specialist
JOB TYPE: Full-Time
DEPARTMENT/PROGRAM: Community Services
EXEMPTION: Non-Exempt
SUPERVISORY ROLE: No
REPORTS TO: Program Director
HOURLY RATE: $23.35 - $24.72
WEEKLY HOURS: 35 hours per week; schedule to be discussed with supervisor upon hire
I. RESPONSIBILITIES include, but are not limited to:
Collaborate with agency staff and community service providers to identify families in need of childcare assistance
Screen families for eligibility utilizing a standardized tool and complete applications
Enroll childcare providers in the program and assist them in enrolling children
Build knowledge/expertise of the NYC childcare landscape in Brooklyn to assist families to connect with childcare as needed
Determine the appropriate childcare type and setting to meet the familys eligibility and needs
Conduct yearly recertifications for continuing eligibility and enrollment
Utilize excellent communication skills to engage families and childcare providers, troubleshoot, and assist them with successfully using assistance
Conduct visits to childcare providers
Provide information or referrals for childcare for families who are not deemed eligible for assistance through the project
Refer all families to CFLSP Benefits Access & Enrollment team, and to other CFLSP programs and resources as needed
Collaborate with the fiscal department to track and distribute funds
Track childcare enrollment and recertification
Maintain project data
Create and maintain case records for each family and provider
Attend meetings with the project team, funder, and stakeholders
Participate in advocacy efforts as requested
II. QUALIFICATIONS:
Associates degree or high school with relevant experience; Bachelors degree preferred
Bilingual in English and Mandarin
Experience in community engagement or other forms of direct service
Knowledge of the NYC childcare landscape or willingness to learn
Excellent telephone and email etiquette
Proficient in data entry and MS Office tools: Word and Excel
Demonstrated cultural competence with immigrant communities
Friendly, highly dependable, and flexible
III. RELATIONSHIP WITH OTHERS
Build and maintain close, daily interactions with co-workers and supervisors
Effectively communicate with families and outside agency staff
Have a strong sensitivity to cultural differences present among staff and clients within our organization
Possess a strong belief in peoples ability to grow and change
IV. WORKING CONDITIONS
Work requires being in an office on-site, sitting at a desk, and using a computer and telephone
Some travel is required to engage with families, childcare providers, and community service providers, and to attend advocacy-related events
Flexibility to work occasional evening hours to accommodate families availability.
Attend various meetings with internal departments and external stakeholders
V. SCOPE OF RESPONSIBILITY
The Childcare Specialist utilizes high-level interpersonal and problem-solving skills to identify and screen families for childcare assistance, assist in connecting families with childcare providers as needed, track enrollment, and maintain project data.
VI. BENEFITS
Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account
403(b) retirement plan, including employer match and employer non-elective contribution at the employers discretion
12 holidays, 2 floating holidays, and up to 20 paid vacation days per year; one paid sick day per month
To apply: https://recruiting.paylocity.com/recruiting/jobs/Details/2701750/Center-For-Family-Life-in-Sunset-Park-Inc/Bilingual-EnglishMandarin-Childcare-Specialist