**Introduction**
The Supplier Engagement Manager is a key contributor to HSBC’s global Supply Chain Finance (SCF) growth agenda. The SEM is responsible for engaging, educating, and onboarding suppliers into SCF programs, while building long‑term, relationship‑driven engagement that improves utilisation and program value.
The role requires a blend of consultative communication, data‑driven prioritisation, and disciplined execution. Operating within Global Trade Solutions (GTS) growth markets, the SEM works closely with Product, Implementation, Relationship Management, and IBM’s analytics and delivery teams. The SEM must work autonomously, manage multiple programs, and uphold HSBC’s internal control standards.
This position primarily serves suppliers in Greater China Group, therefore native or fluent Cantonese and Mandarin and fluent English are mandatory.
**Your role and responsibilities**
*Proactively communicate SCF value to suppliers and guide them through onboarding and activation.
*Build trust‑based relationships; shift from transactional onboarding to relationship‑based engagement.
*Conduct working capital and financial value discussions using HSBC tools and IBM/D&B propensity insights.
*Provide clear sales, technical, and practical support throughout the supplier journey.
*Deliver high‑quality experiences aligned to HSBC’s global standards.
2. Data‑Driven Execution
*Use propensity segmentation to prioritise supplier outreach and tailor messaging.
*Trigger propensity analysis immediately when buyer supplier lists are received.
*Combine supplier insights, analytics, and feedback to refine outreach plans.
*Identify root causes and recommend improvements to increase conversion and utilisation.
3. Collaboration & Program Strategy
*Work with BDMs, Product, Implementation, regional/global SCF leads, and IBM teams to execute a unified engagement model.
*Co‑develop supplier penetration and utilisation‑building plans for assigned programs.
*Support cross‑sell readiness by identifying unmet supplier needs (training will be provided).
*Collaborate with Marketing, Compliance, and Legal to produce compliant supplier materials.
4. Operational Analysis & Reporting
*Produce operational analyses, dashboards, and reports for decision‑making.
*Support capacity planning and prioritisation using data.
*Track enrolment funnel metrics, utilisation trends, and progress against targets.
5. Performance Management
*Deliver annual onboarding, conversion, and utilisation targets.
*Maintain disciplined execution across supplier interactions, follow‑ups, and events.
*Represent HSBC effectively in meetings, presentations, and external engagements.
6. Customer / Stakeholder Engagement
*Act as a central coordinator for client and internal stakeholder queries.
*Resolve supplier and program issues promptly and professionally.
*Ensure service standards and deadlines are met consistently.
7. Leadership & Teamwork
* Contribute to a strong "One Global Team" culture across all global delivery hubs and market teams.
*Role‑model HSBC’s values: collaboration, transparency, ownership, and client-centricity.
*Share best practices and insights to strengthen SEM capability globally.
*Participate in capability-building and continuous improvement initiatives.
8. Operational Effectiveness & Control
*Adhere to HSBC risk, compliance, and internal control requirements.
*Complete mandatory training and continuously refresh SCF product knowledge.
*Identify and raise risks, inefficiencies, and improvement opportunities proactively.
**Required technical and professional expertise**
Essential
*1-2 years’ experience in a client-facing, commercial, or advisory role in a fast-paced environment.
*Native or fluent Cantonese and Mandarin, and fluent English — required due to supplier market (Greater China Group) and global team communication.
*Experience in sales, relationship management, financial services, or SCF/trade onboarding preferred.
*Having buyer experience and skills in procurement process will be added advantage
*Strong organisational skills, ability to manage multiple priorities, and high attention to detail.
*Demonstrated ability to use data/analytics to prioritise work and inform decisions.
*Excellent interpersonal and communication skills (written and verbal).
*Proficiency in Microsoft Office; experience with BI or CRM tools is a plus.
Desirable
*Degree or relevant professional qualification.
*Understanding of banking processes, trade finance, cash management, or supply chain/procurement.
*Experience with HSBCnet, GTS systems, or large-scale implementation programs.
*Exposure to digital tools, workflow automation, or AI-enabled execution models.
**Preferred technical and professional experience**
*Exposure to Transformation Initiatives: Familiarity with participating in transformation initiatives, focusing on continuous improvement and service excellence, under the guidance of senior team members.
*Basic Understanding of Service Excellence: Exposure to delivering high-quality services, meeting customer needs, and adhering to established processes and procedures.
* Experience with Flexibility in Work Schedules: Familiarity with adapting to various shifts as needed to ensure seamless service delivery.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.