3 jobs found

Job Requisition ID: [[id]] **Location Designation:** [[cust_rolelocationdesignation]] **This position requires you to be bilingual in Mandarin or Cantonese.** **Life Solutions Customer Service Professional** **Role Overview** New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required. **What You'll Do** + Serve as the first point of contact for customers, handling both routine and complex inquiries + Resolve customer issues...

**Duties & Responsibilities:** + Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines + Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions + Resolves inquiries and issues relating to all aspects of broker/ agent business: + Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions + Broker/Agent questions and issues regarding onboarding, recertification and commissions, + Makes recommendations to management concerning problems, problem trends and process improvement + Maintains an open exchange of information with internal and external customers + Works with the Quality Assurance team to understand, track and trend quality performance issues + **Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job purpose** To support the Order-to-Cash (OTC) process for the China region by managing invoicing, cash allocation, and sector-related inquiries, while ensuring accuracy, efficiency, and timely execution of all transactions. **Duties and responsibilities** + Manage and execute the end-to-end Order to Cash process. + Process customer order and ensure accuracy in order entry. + Generate and send invoices to customers. + Assist in resolving customer billing inquiries and discrepancies. + Perform daily cash allocation activities and clearing. + Maintain...