2 jobs found

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST* Summary Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities * Responds and solves customer issues utilizing technology tools, procedures, and training. * Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. * Escalates issues in accordance with escalation procedures. * Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis. * May create technical and process documentation for trouble shooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in...

**Overview** **_JOB TITLE:_** Mandarin Dialects Interpreters **_CAYUSE COMPANY:_** Cayuse Language Connect, LLC **_LOCATION_** Remote in United States **_SALARY:_** $75.00-$95.00 **_EMPLOYEE TYPE:_** Part-Time Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** **_Mandarin Dialects: Min, Wu, Yue, Jin, Gan, Hakka, Xiang, Huizhou, Pinghua_** The Interpreter provides language interpretation services to facilitate effective communication between individuals who do not share a common language, ensuring complete and accurate conveyance of messages in accordance with client regulations and ethical standards. This position requires proficiency in English and a specified target language, with a focus on professionalism, confidentiality, and cultural sensitivity in all interactions. The Interpreter may be required to provide services in a variety of settings. The Interpreters will be onsite as needed by the courts. This...