9 incident management engineer jobs found

Description Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes...

Description Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes...

Description Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes...

Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience. About The Role & Team As a Production Engineer at Webull, you will be at the heart of our mission to provide a seamless, top-tier trading experience for millions of global investors. You will serve as the critical technical bridge between our global operations and engineering teams, ensuring the high availability and resilience of our 24/7 trading infrastructure. This is more than a support role; you will champion operational excellence by...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Overview** Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region. **Key Responsibilities** + Manage and support GCP services, including: + Compute Engine + Google Kubernetes Engine (GKE) + Cloud Storage + Cloud SQL + VPC Networking + IAM & Security Services + Troubleshoot production incidents and service disruptions. + Perform root cause analysis (RCA) and implement corrective actions. + Monitor cloud infrastructure using Google Cloud Operations Suite (formerly...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls...

**MEET THE TEAM** Welcome to the Global Enterprise (GES) Customer Experience (CX) team, a high-impact, strategic organization within Cisco’s broader Customer Experience (CX) Americas theater. GES CX serves as the primary trusted advisor and lifecycle delivery engine for the America's most iconic, complex, and mission-critical enterprise organizations across Financial Services, Healthcare, Manufacturing, Retail, and Technology. Our teams bring deep industry acumen, architectural excellence, and customer-first execution to guide clients through complex digital transformations, AI-ready resilient infrastructure, and zero-trust security architectures. We partner across the entire customer lifecycle-from co-innovation and architectural vision to deployment, continuous optimization, and measurable business value realization-empowering our global enterprise customers to de-risk innovation and achieve transformative business outcomes. **YOUR IMPACT** Deliver...

**MEET THE TEAM** Welcome to the Global Enterprise (GES) Customer Experience (CX) team, a high-impact, strategic organization within Cisco’s broader Customer Experience (CX) Americas theater. GES CX serves as the primary trusted advisor and lifecycle delivery engine for the America's most iconic, complex, and mission-critical enterprise organizations across Financial Services, Healthcare, Manufacturing, Retail, and Technology. Our teams bring deep industry acumen, architectural excellence, and customer-first execution to guide clients through complex digital transformations, AI-ready resilient infrastructure, and zero-trust security architectures. We partner across the entire customer lifecycle-from co-innovation and architectural vision to deployment, continuous optimization, and measurable business value realization-empowering our global enterprise customers to de-risk innovation and achieve transformative business outcomes. **YOUR IMPACT** Deliver...