4 customer service representative bilingual cantonese mandarin jobs found

Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials via...

ESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include: • Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission • Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives • Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services • Ensure tenants maintain...

OverviewThis position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, Korean or Spanish, will be considered. ResponsibilitiesCore Responsibilities * Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, and billing explanation. * Utilize various computer based systems to access customer accounts and input transactions. * Analyze customer accounts to address any billing inquires. * Required to work Part-Time as a Customer Service Representative. * Hybrid work schedule, please note hybrid work is subject to change. * Candidates must be able to attend part-time training within various work locations. * Required to work at Customer Operations Call Centers at various locations. * Required bilingual in English along with Polish,...

Job Description Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for...