UniUni
New York, NY
Who Are We? UniUni is a Canadian last-mile e-commerce logistics company and one of the fastest-growing in North America. By integrating advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience with exceptional reliability and customer satisfaction. Serving a wide range of clients—from emerging e-commerce platforms to established global retailers—UniUni continues to set new standards for speed, quality, and service excellence. About the Role The KA Penalty & SLA Compliance Specialist is responsible for managing, auditing, and mitigating key account penalties while enforcing operational liability and partner compliance. This role focuses on safeguarding UniUni against improper client fines, conducting root-cause analysis on SLA breaches, attributing operational liability across internal teams, and enforcing contractual penalties on external service providers to minimize financial loss...