1 customer service jobs found

**Duties and Responsibilities** + Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals. + Screen all incoming calls and handles accordingly. + Transfer calls to appropriate staff, unit, or department. + Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications. + Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts. + Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes. + Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation. + Document all client calls /outcomes in database systems. + Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes Growth...