2 customer service jobs found

**Duties and Responsibilities** + Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals. + Screen all incoming calls and handles accordingly. + Transfer calls to appropriate staff, unit, or department. + Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications. + Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts. + Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes. + Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation. + Document all client calls /outcomes in database systems. + Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes Growth...

ESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include: + Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission + Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives + Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services...