7 customer experience associate jobs found

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST* Summary Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities * Responds and solves customer issues utilizing technology tools, procedures, and training. * Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. * Escalates issues in accordance with escalation procedures. * Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis. * May create technical and process documentation for trouble shooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in...

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST* Summary Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities * Responds and solves customer issues utilizing technology tools, procedures, and training. * Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. * Escalates issues in accordance with escalation procedures. * Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis. * May create technical and process documentation for trouble shooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in...

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST* Summary Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities * Responds and solves customer issues utilizing technology tools, procedures, and training. * Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. * Escalates issues in accordance with escalation procedures. * Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis. * May create technical and process documentation for trouble shooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Overview** Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region. **Key Responsibilities** + Manage and support GCP services, including: + Compute Engine + Google Kubernetes Engine (GKE) + Cloud Storage + Cloud SQL + VPC Networking + IAM & Security Services + Troubleshoot production incidents and service disruptions. + Perform root cause analysis (RCA) and implement corrective actions. + Monitor cloud infrastructure using Google Cloud Operations Suite (formerly...

Remote Remote Australia Remote South Korea Remote Japan R-056669 The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise...

Remote Remote Australia Remote South Korea Remote Japan R-056669 The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise...

Remote Remote Australia Remote South Korea Remote Japan R-056669 The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise...