9 education jobs found

JOB DESCRIPTION Job Summary Provides support for call center quality and excellence through auditing activities including: monitoring and assessing customer interactions of support center representatives, documenting performance strengths and weaknesses, identifying immediate compliance issues, assisting in generating standard process measurement reporting, and developing quality guidelines and procedural manuals. **Essential Job Duties** • Facilitates call monitoring and assessment of call center representatives for both inbound and outbound calls for the member and provider support center. • Participates in call calibration exercises and internal listening sessions. • Assists quality leadership in providing standard weekly and monthly reporting within predetermined reporting parameters. • Provides regular feedback to quality leadership regarding call trends or compliance issues that arise. • Collaborates with quality leadership to continually...

**Overview:** At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. **What We're Looking For:** + Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks...

Application Fulfillment Specialist - Bilingual Spanish or Mandarin REPORTS TO: Application Fulfillment Team Lead DEPARTMENT: Operations FLSA STATUS: Non-Exempt TRAVEL: None WORK SCHEDULE: Monday to Friday shifts between 7am to 8pm  LOCATION: Houston, TX onsite COMPANY OVERVIEW: Covr Technologies is a market leading insurance-as-a-services platform (InsurTech) that simplifies the buying process for life, long-term care, and disability insurance products sold through financial and wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels.  There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016.  Our platform has processed close to $5 billion in claim benefits for end-consumers.  Covr’s platform provides a simpler way for people to protect what matters most and a better consumer experience.  We have...

Description 亞馬遜致力於成為地球上最以客戶為中心的公司。在這裡人們可以找到和發現他們想在網上購買的幾乎任何物品。通過為客戶提供更多他們想要的選擇，既低廉的價格、廣泛的選擇和購物的便利，亞馬遜持續成長，成為一個世界級的電子商務平台。如今，超過 50% 的亞馬遜總銷量來自第三方。在賬戶狀況支持團隊內的賬戶支持專員是亞馬遜和我們的第三方業務合作夥伴（賣家）之間的主要接口。我們致力於為在亞馬遜平台上銷售的賣家提供世界一流的支持。我們努力在賣家意識到可能存在問題之前預測其需求，並提供解決方案，幫助我們的第三方業務合作夥伴更好地為其客戶服務。 職位描述：賬戶狀況支持專員 地點：東京 語言要求：英語和華語 輪班要求：（視業務需求而定）輪班包括週末和假日，每週全職40小時，日本時間上午8點至下午8點之間進行9小時的輪班，包含一小時的用餐休息時間 賬戶狀況支持部門專員必须依靠判斷來計劃和實現目標，並且將在經理有限的監督下工作。專員必须用個人的解決問題和分析能力來驗證賣家的複雜交易和賬戶問題。成功的專員须具备高度的軟技能、擁有感同身受的能力，並能夠在快節奏的環境中取得成效。因为大部分的決策都是在沒有指導和高度準確性的情況下做出的，所有應徵者都將以分析和客戶服務為導向。 如果成功成為賬戶狀況支持部門專員，您將與銷售人員、部門管理人員、風險分析師和其他公司員工進行頻繁的書面和口頭溝通，以實現您的目標。您將通過電話和電子郵件與我們的第三方賣家互動，目的是指導和幫助他們處理與賬戶健康相關的问題。您一天中多達 70% 的時間可能是呼入和呼出電話聯繫。當您與賣家溝通時，如果遇到指標不佳或暫停前級別的情況，您需要能夠重定向困難的對話。 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience -...

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **_Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT._** *****Bilingual (English/Mandarin) strongly preferred. Position will be remote.** **Position Purpose:** Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. + Receives and responds to routine member and/or...

Client Services Representative III - Bilingual Mandarin Required Glendale, California **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Glendale/Client-Services-Representative-III---Bilingual-Mandarin-Required\_26011794) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Glendale/Client-Services-Representative-III---Bilingual-Mandarin-Required\_26011794) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Glendale/Client-Services-Representative-III---Bilingual-Mandarin-Required\_26011794) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior...

Customer Service Representative, Scotia iTRADE - Ottawa, ON (Mandarin/Cantonese) Requisition ID: 256985 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service. **Is this the right role for you? In this role you will:** + Assist with client inquiries while delivering memorable service + Use discretion and problem solving to own the client experience + Provide personalized solutions by recognizing value add solutions + Facilitate a culture of passion, accountability, and collaboration by being an active member of your team **Do you have the...

2026 Analytics & Sales Graduate Programme (Mandarin speaker), Singapore Location Singapore Business Area Sales and Client Service Ref # 10048818 **Description & Requirements** The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department. In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls /emails/chats...