UniUni
Woodridge, IL
About UniUni UniUni is a dynamic and fast-growing courier service operating in the US and Canada, dedicated to transforming e-commerce logistics. With cutting-edge technology and a relentless drive, we optimize last-mile delivery to meet the ever-evolving demands of online shoppers within an evolving industry. Handling hundreds of thousands of parcels daily, we have established ourselves as a trusted leader in the industry, ensuring speed, efficiency, and reliability for e-commerce and logistics companies across North America. 1. 负责尾程小包派送质量的全流程跟踪与监控，包括上网率、妥投率、妥投时效等关键指标，并为客户提供定制化的绩效报告。 o Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients. 2. 高效响应客户咨询，及时处理服务工单，确保客户问题得到闭环解决。 o Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution. 3. 协助处理异常情况及纠纷。 o Assist in handling...