2 science jobs found

**In This Role, Your Responsibilities Will Be:** + **Creates and routes technical issues for all customers** + Handle inbound technical support requests (Phone, Email, Web). + Validates customer entitlements and approves exceptions for unentitled customers. + Dispatch out-of-TSR scope technical issues to the appropriate support group. + Create and manage customer data records within our applications to ensure proper data integrity. + **Resolves technical issues for customers across all account tiers** + Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues. + Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction. + **Captures and documents knowledge to enable self-service resolution** + Learns and adopt Knowledge-Centered Service (KCS) methodology. + Enables customers to self-serve by creating and...

Application Fulfillment Specialist - Bilingual Spanish or Mandarin REPORTS TO: Application Fulfillment Team Lead DEPARTMENT: Operations FLSA STATUS: Non-Exempt TRAVEL: None WORK SCHEDULE: Monday to Friday shifts between 7am to 8pm  LOCATION: Houston, TX onsite COMPANY OVERVIEW: Covr Technologies is a market leading insurance-as-a-services platform (InsurTech) that simplifies the buying process for life, long-term care, and disability insurance products sold through financial and wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels.  There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016.  Our platform has processed close to $5 billion in claim benefits for end-consumers.  Covr’s platform provides a simpler way for people to protect what matters most and a better consumer experience.  We have...