3 operations assistant jobs found

Bilingual Mandarin or Cantonese Customer Service Representative (Remote - New York, NY)Description & RequirementsMaximus is currently hiring for Bilingual Mandarin or Bilingual Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY.Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and...

Trilingual Mandarin/Cantonese Customer Service Representative (Remote - New York, NYDescription & RequirementsMaximus is currently hiring for Trilingual Mandarin/Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY.Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Why Maximus?-...

**In This Role, Your Responsibilities Will Be:** + **Creates and routes technical issues for all customers** + Handle inbound technical support requests (Phone, Email, Web). + Validates customer entitlements and approves exceptions for unentitled customers. + Dispatch out-of-TSR scope technical issues to the appropriate support group. + Create and manage customer data records within our applications to ensure proper data integrity. + **Resolves technical issues for customers across all account tiers** + Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues. + Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction. + **Captures and documents knowledge to enable self-service resolution** + Learns and adopt Knowledge-Centered Service (KCS) methodology. + Enables customers to self-serve by creating and...