21 jobs found

Application Fulfillment Specialist - Bilingual Spanish or Mandarin REPORTS TO: Application Fulfillment Team Lead DEPARTMENT: Operations FLSA STATUS: Non-Exempt TRAVEL: None WORK SCHEDULE: Monday to Friday shifts between 7am to 8pm  LOCATION: Houston, TX onsite COMPANY OVERVIEW: Covr Technologies is a market leading insurance-as-a-services platform (InsurTech) that simplifies the buying process for life, long-term care, and disability insurance products sold through financial and wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels.  There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016.  Our platform has processed close to $5 billion in claim benefits for end-consumers.  Covr’s platform provides a simpler way for people to protect what matters most and a better consumer experience.  We have...

Toronto, ON Full time 2617777 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution....

Toronto, ON Full time 2617496 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success....

Maximus is currently hiring for Trilingual Mandarin/Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - ? Competitive Compensation - Quarterly bonuses based on performance included! - ?️ Comprehensive Insurance...

Maximus is currently hiring for Bilingual Mandarin or Bilingual Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - ? Competitive Compensation - Quarterly bonuses based on performance included! - ?️...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** External Job Ad Text To provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs). You will be : + Main tasks include, but are not limited to 1st Level Support: Supports Standard Software (e.g....

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities:** + Serve as dedicated point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues + Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards + Conduct necessary analyses to address client needs + Communicate resolutions to clients + Develop and maintain client portfolio through regular calls and virtual meeting, as needed + Inform clients about problems (system failures, market issues) and provide regular resolution updates + Appropriately assess risk when business decisions are made, demonstrating particular...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** The Employee Experience Operations Travel & Expense Specialist as part of the Global Customer Experience (GCX) department will maintain and support the daily activities of the Travel and Entertainment associated with Roche. This role is expected to offer a high level of customer service as this is the first point of contact for our internal customers. As a team member of Roche Services Solutions - Global Customer Experience Department you will be responsible for providing customer...

Your potential has a place here with TTEC’s award-winning employment experience. As a **Mandarin-English Bilingual Customer Service Representative** working **at the Embacardo BART station in San Francisco, CA** , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! **What You’ll be Doing** Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You’ll** + Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards. + Issue Clipper cards and add transit...

Your potential has a place here with TTEC’s award winning employment experience. As a **Mandarin-English Bilingual Healthcare Customer Service Representative** working **remotely from your home in California** , you’ll be part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! **What You’ll Be Doing** Do you have a passion for helping others and providing peace of mind? In this role, you’ll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You’ll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You’ll** + Answer incoming calls from customers + Engage thoughtfully with customers to understand their needs + Conduct research across multiple systems to...

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. * Actively and consistently support all efforts to simplify and enhance the customer experience * Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio * Solicits residential customers through door-to door solicitation and lobby events * Generates incremental revenue from existing customers by adding new/additional services * Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved * Maintains a well-informed knowledge base of competitors activities throughout assigned territory;...

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. * Actively and consistently support all efforts to simplify and enhance the customer experience * Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio * Solicits residential customers through door-to door solicitation and lobby events * Generates incremental revenue from existing customers by adding new/additional services * Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved * Maintains a well-informed knowledge base of competitors activities throughout assigned territory;...

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. * Actively and consistently support all efforts to simplify and enhance the customer experience * Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio * Solicits residential customers through door-to door solicitation and lobby events * Generates incremental revenue from existing customers by adding new/additional services * Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved * Maintains a well-informed knowledge base of competitors activities throughout assigned territory;...

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. _Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives._ Labcorp is seeking a Phlebotomist to join our team at New York, NY. **Work Schedule:** Monday - Friday 8:00am - 4:30pm and rotating Saturdays 8:00am - 12:30pm **Job Responsibilities:** + Perform blood collections by venipuncture and capillary techniques for all age groups + Collect specimens for drug screens, paternity...

Do you love challenges? + Responding to customer’s inquiries and incidents reporting according to SLA + Create incident / service request tickets in the ticketing system for further processing + Monitor the processing status of customer’s requests / incidents + Forwarding of customer’s requests to the responsible teams + Providing customer regularly status reports (for example troubleshooting or handling process) + Perform ticket follow up and monthly reporting + Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Lin Zhao Insurance Agency, a top-performing Farmers Insurance agency in Fremont, is seeking a full-time Bilingual Mandarin Customer Service Representative to support our growing client base. In this customer-facing role, you will be the first point of contact for clients and prospects. You will provide professional service, process policy changes, answer coverage questions, maintain accurate client records, follow up on leads, and help identify clients insurance needs. This position combines customer service, relationship building, and sales support. Required Qualifications: - Fluent in English and Mandarin, spoken and written, to effectively serve our diverse client community - Strong communication, customer service, and interpersonal skills - Positive, self-motivated, dependable, and comfortable working in a fast-paced office - High school diploma or equivalent Preferred Qualifications: - Cantonese proficiency - Active California Property and Casualty and/or...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As MS Engineer L1 (English, Mandarin and Cantonese Speaker) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective is to ensure zero missed service level agreement conditions. The role focuses on first line support for standard and low complexity incidents and service requests. **Responsibilities** + Respond to calls...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities:** + Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues + Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards + Conduct necessary analyses to address client needs + Communicate resolutions to clients + Develop and maintain client portfolio through regular calls and face to face interaction, as needed + Inform clients about problems (system failures, market issues) and provide regular resolution updates + Appropriately assess risk when business decisions are made, demonstrating...

About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution.  BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes.  The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities + The ESR will be responsible for receiving and resolving caregiver inquiries....