2 remote jobs

Job Requisition ID: [[id]] **Location Designation:** [[cust_rolelocationdesignation]] **This position requires you to be bilingual in Mandarin or Cantonese.** **Life Solutions Customer Service Professional** **Role Overview** New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required. **What You'll Do** + Serve as the first point of contact for customers, handling both routine and complex inquiries + Resolve customer issues...

**Duties & Responsibilities:** + Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines + Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions + Resolves inquiries and issues relating to all aspects of broker/ agent business: + Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions + Broker/Agent questions and issues regarding onboarding, recertification and commissions, + Makes recommendations to management concerning problems, problem trends and process improvement + Maintains an open exchange of information with internal and external customers + Works with the Quality Assurance team to understand, track and trend quality performance issues + **Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open...