2 jobs found in vietnam

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively involved in its core service processes. You consistently engage with guests, ensuring their experiences exceed expectations from the moment they arrive until their departure. You uphold product quality standards and guarantee exceptional service for every resort guest. A key part of your role is leading the Reception team in alignment with Regent's standards and service behaviors. You ensure that every interaction with our Front Office team is efficient, personalized, and memorable. From crafting warm and thoughtful arrivals to ensuring each guest is personally met by a member of management at departure, you curate...

At Regent, we strive to elevate our guests above the noise. As a **Regent Experience Executive (Mandarin Speaking)** , you oversee daily operations while creating lasting impressions by understanding each guest’s needs and delivering the most personalized service throughout their stay. You are the primary point of contact for guests, taking care of them throughout their entire journey with the resort — from pre-arrival to post-departure. You possess deep knowledge of all guest-related aspects, focusing on individual preferences and itineraries to craft truly memorable experiences. You are entrusted with the special responsibility of caring for our Mandarin-speaking guests. As a fluent speaker who understands their culture and behavior, you are well-positioned to guide the team in delivering culturally appropriate and thoughtful service. You build and maintain strong relationships with colleagues across all resort departments. You supervise and ensure that the...