IHG
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager - Local capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
+ Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
+ Keeping close contact with guests for feedback, complaints, and compliments – and following it up
+ Managing, recording, and resolving guest or customer complaints promptly
+ Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
**What we need...