S&P Global

**About the Role:** **Grade Level (for internal use):** 07 **The** **Role:** CIQ/CIQPro Support - Associate, Client Services, Capital Markets (Mandarin) **The Team:** Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support. **Responsibilities and Impact:** Following approximately 2-3 months of training and mentorship, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data, present group...

**About the Role:** **Grade Level (for internal use):** 07 The Role: Data Analyst (Chinese) The Team: The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established. Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product...

**About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. **Responsibilities and Impact:** • Convert (translate/localize) high-level financial documents from Mandarin to English and vice-versa, ensuring exceptional quality, style, and tone. • Conduct primary and secondary research to collect relevant financial information and maintain up-to-date market knowledge, directly supporting S&P Global's strategic goals and client products. • Ensure timely and accurate resolution of...

**About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. **Responsibilities and Impact:** • Convert (translate/localize) high-level financial documents from Mandarin to English and vice-versa, ensuring exceptional quality, style, and tone. • Conduct primary and secondary research to collect relevant financial information and maintain up-to-date market knowledge, directly supporting S&P Global's strategic goals and client products. • Ensure timely and accurate resolution of...

**About the Role:** **Grade Level (for internal use):** 08 **The Team:** Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience. **Responsibilities and Impact:** • Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts. • Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements. • Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies. • Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clients with...