S&P Global

**About the Role:** **Grade Level (for internal use):** 08 **The Team:** Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience. **Responsibilities and Impact:** • Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts. • Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements. • Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies. • Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clients with...

**About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. **Responsibilities and Impact:** • Convert (translate/localize) high-level financial documents from Mandarin to English and vice-versa, ensuring exceptional quality, style, and tone. • Conduct primary and secondary research to collect relevant financial information and maintain up-to-date market knowledge, directly supporting S&P Global's strategic goals and client products. • Ensure timely and accurate resolution of...

**About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. **Responsibilities and Impact:** • Convert (translate/localize) high-level financial documents from Mandarin to English and vice-versa, ensuring exceptional quality, style, and tone. • Conduct primary and secondary research to collect relevant financial information and maintain up-to-date market knowledge, directly supporting S&P Global's strategic goals and client products. • Ensure timely and accurate resolution of...

**About the Role:** **Grade Level (for internal use):** 07 The Role: Data Analyst (Chinese) The Team: The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established. Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product...