Abbott

The Technical Support Specialist provides advanced first-line technical support for Abbott Rapid Diagnostics (ARDx) products across the Infectious Diseases, Toxicology, Cardiometabolic, and Informatics business units. The Specialist documents and manages customer complaints and inquiries while ensuring full compliance with medical device and post-market surveillance regulations. This role delivers expert product guidance via phone, email, and web-based tools, resolving complex technical issues and enhancing overall customer experience. **Essential Duties and Responsibilities (Key Activities)** + Respond professionally to inbound customer calls and emails, ensuring a positive and supportive experience. + Review, prioritize, and manage shared group mailboxes, ensuring all inquiries and complaints areactioned promptly and in line with procedures. + Provide advanced first-level troubleshooting across designated product ranges, using strong analytical skills to...