MAA

Job Summary The Resident Experience Manager reports to property management and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. Primary duties include managing move-in and move-out experiences, conducting inspections, resident orientations, coordinating service requests, and facilitating transfers within MAA communities. Provides direction and guidance to onsite team. The successful candidate will embody and work to reinforce MAA’s Core Values.   Those values include: • Appreciating the uniqueness of each individual • Communicating openly and with integrity • Embracing opportunities • Doing the right thing at the right time for the right reasons Duties and Responsibilities • Provides leadership and guidance in the absence of the property manager. Provides direction and advice to onsite team regarding on-site administration and resident interactions. •...