3M
United States
On-site
PH, Taguig
Full time
R01169076
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
**Job Description:**
Major Duties and Responsibilities
+ Follows a variety of clearly defined procedures under general guidance within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics, etc.
+ Works independently, although the scope for discretion is limited and the output is reviewed periodically while in progress. The work priorities are defined with the manager/supervisor.
+ Uses customer service theories and practices to provide guidance and/or training, as well as leading for change, to support level co-workers within the same or...