IHG

A global function that provides consultation, resolution and support to all hotel departments, hotel ownership and management groups, IHG internal partners, such as FPS, RMH, & Commercial, as well as external OTA partners and travel agents. Handle incoming/outgoing consultations, as well as educational events, via calls, emails or via Microsoft Teams to answer questions or provide information regarding brand initiatives, hotel standards and operations. Provide troubleshooting and solving for rate and inventory management issues that impact hotel performance and revenue. Solving system connection problems between IHG and partners and any other related technical matters. Handle and resolve OTA/indirect and direct channel distribution/connection issues as well as content related items. Provide support around service and quality planning. Lead in disaster triage for hotels in America's Region, including all natural disasters and any incident on property. **Your day to day**...

As Front Office Receptionist (Mandarin Speaking), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. **Duties and Responsibilities** As Front Office Receptionist (Mandarin Speaking), I will assume full responsibility for the efficient operation in the following: + Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible. + Knowledge of room rates and suggesting upselling when necessary. + Ascertain...

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives. **Duties and Responsibilities** As a Front Office Receptionist, I will assume full responsibility for the efficient operation in the following: + Greet guests on arrival, especially our Chinese-speaking guests, and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible. + Utilize my fluency in Mandarin Chinese to provide a seamless, personalized, and...

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively involved in its core service processes. You consistently engage with guests, ensuring their experiences exceed expectations from the moment they arrive until their departure. You uphold product quality standards and guarantee exceptional service for every resort guest. A key part of your role is leading the Reception team in alignment with Regent's standards and service behaviors. You ensure that every interaction with our Front Office team is efficient, personalized, and memorable. From crafting warm and thoughtful arrivals to ensuring each guest is personally met by a member of management at departure, you curate...

At Regent, we strive to elevate our guests above the noise. As a **Regent Experience Executive (Mandarin Speaking)** , you oversee daily operations while creating lasting impressions by understanding each guest’s needs and delivering the most personalized service throughout their stay. You are the primary point of contact for guests, taking care of them throughout their entire journey with the resort — from pre-arrival to post-departure. You possess deep knowledge of all guest-related aspects, focusing on individual preferences and itineraries to craft truly memorable experiences. You are entrusted with the special responsibility of caring for our Mandarin-speaking guests. As a fluent speaker who understands their culture and behavior, you are well-positioned to guide the team in delivering culturally appropriate and thoughtful service. You build and maintain strong relationships with colleagues across all resort departments. You supervise and ensure that the...