IHG

**A little taste of your day-to-day** Every day is different, but you’ll mostly be: + Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements + Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner + Keeping close contact with guests for feedback, complaints, and compliments – and following it up + Managing, recording, and resolving guest or customer complaints promptly + Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office **What we need from you** + Excellent verbal and written communication skills + Ability to deal with difficult interactions and work under pressure + Managerial experience working in a customer service function + Flexibility to respond to a variety of different work...

As Front Office Receptionist (Mandarin Speaking), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. **Duties and Responsibilities** As Front Office Receptionist (Mandarin Speaking), I will assume full responsibility for the efficient operation in the following: + Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible. + Knowledge of room rates and suggesting upselling when necessary. + Ascertain...

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives. **Duties and Responsibilities** As a Front Office Receptionist, I will assume full responsibility for the efficient operation in the following: + Greet guests on arrival, especially our Chinese-speaking guests, and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible. + Utilize my fluency in Mandarin Chinese to provide a seamless, personalized, and...

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively involved in its core service processes. You consistently engage with guests, ensuring their experiences exceed expectations from the moment they arrive until their departure. You uphold product quality standards and guarantee exceptional service for every resort guest. A key part of your role is leading the Reception team in alignment with Regent's standards and service behaviors. You ensure that every interaction with our Front Office team is efficient, personalized, and memorable. From crafting warm and thoughtful arrivals to ensuring each guest is personally met by a member of management at departure, you curate...

At Regent, we strive to elevate our guests above the noise. As a **Regent Experience Executive (Mandarin Speaking)** , you oversee daily operations while creating lasting impressions by understanding each guest’s needs and delivering the most personalized service throughout their stay. You are the primary point of contact for guests, taking care of them throughout their entire journey with the resort — from pre-arrival to post-departure. You possess deep knowledge of all guest-related aspects, focusing on individual preferences and itineraries to craft truly memorable experiences. You are entrusted with the special responsibility of caring for our Mandarin-speaking guests. As a fluent speaker who understands their culture and behavior, you are well-positioned to guide the team in delivering culturally appropriate and thoughtful service. You build and maintain strong relationships with colleagues across all resort departments. You supervise and ensure that the...