IHG

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively involved in its core service processes. You consistently engage with guests, ensuring their experiences exceed expectations from the moment they arrive until their departure. You uphold product quality standards and guarantee exceptional service for every resort guest. A key part of your role is leading the Reception team in alignment with Regent's standards and service behaviors. You ensure that every interaction with our Front Office team is efficient, personalized, and memorable. From crafting warm and thoughtful arrivals to ensuring each guest is personally met by a member of management at departure, you curate...

One stop shop or hub for driving all strategy, new development, and performance enhancements for specific set of products. Product manager coordinates among tactical analysts, developers, and functional subject matter experts to create holistic product solutions for Distribution Partnership’s customers/stakeholders and 3rd party partners. The product manager will manage the end-to-end product lifecycle from idea inception through development and launch, leveraging specialists, operators, and stakeholders along the way. They define product needs via a “roadmap” of initiatives mapped out over a predetermined cycled timeline. Day to Day + Own and optimize the connectivity model, acting as a subject matter expert on internal and third-party booking channel functionalities, ensuring seamless integration of availability, rates, inventory, and bookings. + Drive new product development by defining clear business requirements and coordinating cross-functional...

At Regent, we strive to elevate our guests above the noise. As a **Regent Experience Executive (Mandarin Speaking)** , you oversee daily operations while creating lasting impressions by understanding each guest’s needs and delivering the most personalized service throughout their stay. You are the primary point of contact for guests, taking care of them throughout their entire journey with the resort — from pre-arrival to post-departure. You possess deep knowledge of all guest-related aspects, focusing on individual preferences and itineraries to craft truly memorable experiences. You are entrusted with the special responsibility of caring for our Mandarin-speaking guests. As a fluent speaker who understands their culture and behavior, you are well-positioned to guide the team in delivering culturally appropriate and thoughtful service. You build and maintain strong relationships with colleagues across all resort departments. You supervise and ensure that the...

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives. **Duties and Responsibilities** As a Front Office Receptionist, I will assume full responsibility for the efficient operation in the following: + Greet guests on arrival, especially our Chinese-speaking guests, and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible. + Utilize my fluency in Mandarin Chinese to provide a seamless, personalized, and...