Emerson

**In This Role, Your Responsibilities Will Be:** + **Creates and routes technical issues for all customers** + Handle inbound technical support requests (Phone, Email, Web). + Validates customer entitlements and approves exceptions for unentitled customers. + Dispatch out-of-TSR scope technical issues to the appropriate support group. + Create and manage customer data records within our applications to ensure proper data integrity. + **Resolves technical issues for customers across all account tiers** + Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues. + Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction. + **Captures and documents knowledge to enable self-service resolution** + Learns and adopt Knowledge-Centered Service (KCS) methodology. + Enables customers to self-serve by creating and...