Red Hat

The Senior Manager, Software Maintenance Engineering is responsible for managing and guiding a team of technical support professionals who provide advanced diagnostic, troubleshooting, and technical support services for sophisticated systems, hardware, and software. The role provides mentorship and coaching to technical support associates to enhance problem-solving capabilities, exercising judgment and discretion to handle escalated issues and make impactful decisions. The role collaborates with cross-functional teams and contributes to the development of support processes, ensuring continuous improvement in service delivery. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What you will do + Lead and develop a high-performing Technical Support organization responsible for delivering exceptional support for Red Hat products to...

The Red Hat Display (desktop) group is hiring a software engineer. In this role you will be working in the Internationalization (i18n) Engineering team on Linux Desktop development, focusing on input methods (ibus) for Chinese & East Asian languages and other i18n, font and desktop-related projects, contributing to their upstreams, and maintaining various i18n downstream packages in Fedora and RHEL. _The Software Engineer independently designs, develops, and is accountable for the quality of software features of moderate complexity, keeping the end-users' needs in mind. This position exists to be an autonomous contributor who takes ownership of delivering direct, reliable value to our customers. The primary function is to translate user requirements into robust, high-quality, and maintainable code that creates a seamless customer experience and meets our high bar for software quality._ What you will do + _Technical Impact: Designs and develops software...

The Red Hat Display (desktop) group is hiring a software engineer. In this role you will be working in the Internationalization (i18n) Engineering team on Linux Desktop development, focusing on input methods (ibus) for Chinese & East Asian languages and other i18n, font and desktop-related projects, contributing to their upstreams, and maintaining various i18n downstream packages in Fedora and RHEL. _The Software Engineer independently designs, develops, and is accountable for the quality of software features of moderate complexity, keeping the end-users' needs in mind. This position exists to be an autonomous contributor who takes ownership of delivering direct, reliable value to our customers. The primary function is to translate user requirements into robust, high-quality, and maintainable code that creates a seamless customer experience and meets our high bar for software quality._ What you will do + _Technical Impact: Designs and develops software...

The Red Hat Display (desktop) group is hiring a software engineer. In this role you will be working in the Internationalization (i18n) Engineering team on Linux Desktop development, focusing on input methods (ibus) for Chinese & East Asian languages and other i18n, font and desktop-related projects, contributing to their upstreams, and maintaining various i18n downstream packages in Fedora and RHEL. _The Software Engineer independently designs, develops, and is accountable for the quality of software features of moderate complexity, keeping the end-users' needs in mind. This position exists to be an autonomous contributor who takes ownership of delivering direct, reliable value to our customers. The primary function is to translate user requirements into robust, high-quality, and maintainable code that creates a seamless customer experience and meets our high bar for software quality._ What you will do + _Technical Impact: Designs and develops software...

The Red Hat Display (desktop) group is hiring a software engineer. In this role you will be working in the Internationalization (i18n) Engineering team on Linux Desktop development, focusing on input methods (ibus) for Chinese & East Asian languages and other i18n, font and desktop-related projects, contributing to their upstreams, and maintaining various i18n downstream packages in Fedora and RHEL. _The Software Engineer independently designs, develops, and is accountable for the quality of software features of moderate complexity, keeping the end-users' needs in mind. This position exists to be an autonomous contributor who takes ownership of delivering direct, reliable value to our customers. The primary function is to translate user requirements into robust, high-quality, and maintainable code that creates a seamless customer experience and meets our high bar for software quality._ What you will do + _Technical Impact: Designs and develops software...

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and...

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. **What you will do** **Customer Support & Communication** + Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and...