Healthfirst

****Preferred Bilingual Mandarin and/or Cantonese** Job Description **Duties/Responsibilities:** + Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products + Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow + Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution + Build sustainable relationships of trust through open and interactive communication with internal and external customers + Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met + Partner with other Healthfirst member-facing departments by participating in...