IDR Inc.
Greenwood Village, CO
**IDR is seeking a Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English) to join one of our top clients for an opportunity in California.** This role is pivotal in supporting Chinese-speaking retail partners within a dynamic wireless industry, providing hands-on assistance, training, and digital support to enhance customer experience and sales performance.
**Position Overview for the Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English):**
- Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
- Provide on-site and remote support to optimize retailer engagement and sales performance.
- Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
- Inspect and drive Chinese marketing campaigns at retail stores.
- Receive calls as the first point of contact to help resolve dealer escalations.
- Develop and deliver Mandarin-language training sessions for retailer...